Our goal was to have a program to provide common leadership language, tools, and processes to implement strategic change. The learning would then be applied to issues and challenges that were most crucial to our organization. Ralph’s Strategic Leadership Tools provided were then used to address eight critical initiatives to improve clinical care delivery, improve access, and reduce costs. As a result of the training the leadership team approaches these issues thinking and acting “bigger” and more strategically.” Unhee Kim, System Vice President, Services Lines and Ancillary Services; Summa Health System.
